Log Files
Log files provide the Support team with important system information to help resolve issues that you may encounter.
Turn On Verbose Logging
If you experience an issue that cannot be resolved with troubleshooting tips, turn on Verbose Logging. Recreate the issue, save, and send a report to the Support team. For more information, go to Save Report.
To turn on Verbose Logging, follow the instructions below:
- Go to Preferences > General.
- Select Verbose Logging.
- After you send a report to the Support team, turn off Verbose Logging. Go to Preferences > General, and deselect Verbose Logging.
Locate a Log File
To locate a log file, go to Help > Show Log File... to open the log file directory.
Save Report
A report is a compressed folder of all log files. To save a compressed folder of all log files to a location of your choice, go to Help > Save Report....
Save System Information
To save a file that includes all of your system’s information, go to Help > Save System Information....