RED Batteries and Chargers
This section provides general troubleshooting information for DSMC® power-related products. For more information, see the RED Support page.
Battery Does Not Fully Charge
In some cases, batteries may not fully charge. If you performed a typical full charge with a RED® charger and the battery does not fully charge, follow the instructions below:
- Connect the battery to the charger again to perform a “top-off” charge.
- If the problem persists, try charging the battery with a different RED charger. This helps to determine if the problem is with the RED charger.
- If the problem still persists, there is a chance that the battery is degrading and losing some of its charge capacity. This is characteristic of all lithium-ion batteries.
NOTE: For more information, see our Terms and Conditions, or submit a Support ticket at https://support.red.com.
Power Is Interrupted with the RED Charger
If the RED Charger loses power when bumped or moved, follow these steps:
- Remove and reinstall the battery into the V-plate adaptor and ensure battery fully engages.
- Ensure the V-lock holds the battery securely and you hear a click when the battery is installed.
- Check battery terminal connections. If any are damaged, submit a Support ticket at https://support.red.com.
Intermittent Power or Power Failure
If you are experiencing intermittent power or power failure with a module or accessory, ensure that sufficient power is supplied for all attachments. Follow these steps for further troubleshooting:
- Ensure all connectors are securely seated.
- Check for potential damage or fraying to any connected power cables.
- Connect your camera to a sufficient power source using the DSMC AC Power Adaptor to ensure that there is not a hardware malfunction.