Error 0x00000020

Symptom

The display shows a message with the phrase “Error 0x00000020. Please save log and send to RED support.”

Potential Resolutions

• Perform a secure format of the SSD. For more information, see the DSMC Media Operation Guide.
• Update the camera firmware to the latest release build.
• Submit a Technical Support request. Include the following with the request:
  • Log file. For more information, go to Save a Log File.
  • List of modules, lens, and third-party accessories that were attached when the error occurred.
  • Method for powering the camera when the error occurred (include battery types, power modules, and power cables).