Cannot Use Touchscreen

Symptom

Cannot control the camera via the touchscreen or the DSMC Side Handle.

Potential Resolutions

• Perform a Hard Restore. For more information, go to Perform a Hard Restore.
• If you are using an external monitor, enable menus on the monitors and control the camera via the DSMC Side Handle:
  1. Connect an SSD (RED MINI-MAG^® or RED STATION REDMAG 1.8") to your computer.
  2. On the SSD, create a new folder, and name it force_preset.
  3. Download the DSMC Toolkit.
  4. Open the Preset_Files folder.
  5. Open the folder that corresponds to the firmware version you are using.
  6. Save the appropriate enable_menus file to the force_preset folder on your SSD.
  7. Eject or unmount the SSD, and then remove the SSD.
  8. Ensure that the camera is turned off and the REDMOTE is undocked.
  9. Insert the SSD into your camera.
  10. Turn on the camera. The camera automatically applies the preset.

NOTE: On Mac^® computers with REDCINE-X PRO^® installed, RED^® Watchdog mounts the SSD as Read-Only by default, which means that you are unable to write files (including firmware upgrade files) to the SSD. Change the Mount preference to Read-Write before attempting to copy firmware to the SSD.