Error 0x00000020 or ERROR 0x20

Symptom

The display shows one of the following messages:

• Error 0x00000020. Please save log and send to RED Support.

• ERROR 0x20. Media integrity error. Please secure format the SSD. If the issue persists, save log file and contact RED Support with the log file, method of powering camera, and camera configuration.

Potential Resolutions

• Perform a secure format of the SSD. For more information, see the DSMC Media Operation Guide.
• Update the camera firmware to the latest release build.
• Submit a Support ticket at https://support.red.com. Include the following with the request:
  • Log file. For more information, go to Save a Log File.
  • List of devices, lens, and third-party accessories that were attached when the error occurred.
  • Method for powering the camera when the error occurred (include battery types, power devices, and power cables).