“Critical Failure” or “Serious Error” Messages

Symptom

When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or “Serious Error”.

Potential Resolutions

• Update the camera firmware to the latest release build.
• Submit a Support ticket at https://support.red.com. Include the following with the request:
  • Log file. For more information, go to Save a Log File.
  • List of devices, lens, and third-party accessories that were attached when the error occurred.
  • Method for powering the camera when the error occurred (include battery types, power devices, and power cables).