Troubleshooting

This section includes:

General Troubleshooting Tips

This section describes general troubleshooting tips:

  • Check the current firmware on the camera. If newer firmware is available from RED, download and install that firmware.
  • Check the Known Issues List to see if the issue has already been identified by RED.
  • Turn the camera off and on.
  • Try using fresh media.
  • Try different cables and make sure that the cables are properly attached.
  • Remove all accessories and then re-attach them one-by-one. This process may help you identify whether the issue is specific to a particular accessory.
  • Reset the camera to its default settings.

Contact Support

If you are unable to resolve an issue, submit a Support ticket. Include the following with the request:

  • A Log file. For more information, go to Save Log.
  • A list of devices, lens, and third-party accessories that were attached when the issue occurred.
  • The camera power source used when the issue occurred (include battery types, power devices, and power cables).
  • A description of the issue that occurred.

Sensor Mask

As is common with large format sensors, we manufacture both the RED V-RAPTOR 8K VV and DSMC2 MONSTRO 8K VV sensors by using multiple masks on a silicon wafer to create a single continuous sensor circuit.

When looking directly at the face of the finished sensor chip without a lens attached, you can see the spectral reflections of the circuit traces etched in the silicone. These reflections are not recorded by the sensor under normal recording conditions.