System Maintenance

All RED products are designed for rugged durability, but precision instruments demand proper care. Follow the instructions in this section to clean, maintain, and store your devices.

WARNING: DO NOT rinse or immerse the camera or other accessories in water. Keep dry at all times.

WARNING: DO NOT use soaps, detergents, ammonia, acetone, alkaline cleaners, abrasive cleaning compounds, or solvents. These substances may damage lens coatings and electronic circuitry.

WARNING: DO NOT use an excess of cleaning solution.

WARNING: DO NOT reuse swabs or wipes.

WARNING: DO NOT attempt to clean the sensor or optical cavity for any reason. If the sensor becomes dirty, submit a Support ticket at https://support.red.com.

WARNING: DO NOT attempt to modify, dismantle, or open the camera, lens, or other accessory as doing so may expose you to electric shock and serious injury. There are no user-serviceable parts inside. Alteration or repairs made to the camera or accessories, except by a RED authorized service facility, voids all warranties.

WARNING: Use caution with compressed air and gas dusters, since the high pressure, oily residue, cold air, particulates, and moisture may cause damage. You may use a filtered, non-residue gas duster to clean non-critical areas, such as around the fans and other recesses on the exterior of the camera. Damage to the camera or other components of the camera system caused by using compressed air or gas dusters is not covered under warranty.

WARNING: DO NOT use compressed air and gas dusters on the sensor or on any optics.

WARNING: DO NOT use compressed air and gas dusters on or around the integrated microphones on the front of the camera.

Exterior Surfaces

Use a filtered, non-residue gas duster to clean non-critical areas, such as around the fans and other recesses on the exterior of the camera.

Clean with a dry lint-free cloth. When cleaning your camera and accessories, remember that the devices are not waterproof and moisture can damage electronic circuitry.

Storage

WARNING: DO NOT store the camera or accessories in any place with extreme temperatures, direct sunlight, high humidity, severe vibration, or strong magnetic fields.

Onboard LCD Screen

This section explains how to clean the Onboard LCD screen.

Approved LCD Screen Cleaners

Use only the following products to clean the Onboard LCD screen:

  • Ionized rubber air bulb
  • Delkin Devices Sensor Solution®
  • Lens swabs
  • Dry optical wipes

NOTE: Before cleaning the screen with swabs or wipes and a cleaning solution, ALWAYS use an ionized rubber air bulb to remove any solid particles. Cleaning the screen without removing solid particles increases the risk of scratching the screen.

Prohibited LCD Screen Cleaners

DO NOT use any of the items listed below to clean the Onboard LCD screen. These products have not been tested on RED products and may cause damage or streaking.

• Windex    • Solvents    • Gas dusters    • Compressed air    • Rubbing alcohol    • Isopropyl alcohol
• Third-party cleaning kits    • Pancro Professional Lens Cleaner (or equivalent)    
• Pre-packaged lens cleaner containing any additives, such as detergent, anti-static compounds, or fragrance.

WARNING: Damage to the Onboard LCD screen or other components of the camera system caused by using prohibited cleaners is not covered under warranty.

Water Damage

If your device has come in contact with water or you suspect water damage, submit a Support ticket at https://support.red.com immediately.

WARNING: DO NOT attempt to power any device that may have water damage.

WARNING: DO NOT place the device in a container of rice, silica gel, or desiccant packets in an attempt to dry the device.