Troubleshoot the R.C.P. Bridge

Camera Control Via an App

Cannot Connect Via Infrastructure Mode

Symptom

Cannot connect the camera to a wireless network.

Potential Resolutions

• Ensure that the wireless access point that you are trying to connect to has DHCP enabled.
• Move the camera closer to the access point. The R.C.P.™ Bridge supports a wireless communication range of approximately 50 feet. However, as with all wireless devices, the wireless communication range is affected by any RF interference that may be in your area.

Lens Control

Cannot Connect T.H.C. to R.C.P. Bridge

Symptom

Cannot connect a T.H.C. (Tactical Hand Controller) to the R.C.P. Bridge.

Potential Resolutions

• You can only connect one T.H.C. to the R.C.P. Bridge at a time. Ensure that the R.C.P. Bridge is disconnected from any T.H.C. before connecting a new one.
• Ensure that the T.H.C. is running the most recent T.H.C. firmware. To download T.H.C. firmware, go to www.red.com/downloads.
• Ensure that the wireless channel you select for the T.H.C. is the same wireless channel selected in-camera. For more information on setting the wireless channel, go to Pair the T.H.C. with the R.C.P. Bridge.

Cannot Control Focus or Iris

Symptom

After successfully connecting the T.H.C. to the R.C.P. Bridge, adjusting the Focus and Iris knobs on the T.H.C. does not change the Focus and Iris of the lens.

Potential Resolutions

• Ensure that the switch on the side of your lens is set to autofocus. The switch label depends on the type of lens:
  • Canon: Switch to AF.
  • Nikon: Switch to M/A.
• In the camera menu, go to Menu > Focus, and ensure that Manual is selected from the Mode drop-down menu.
• The lens function (Focus or Iris) may be locked. For information about how to remove a lens lock, see the RED 3-Axis Lens Control System Operation Guide.