Timecode or Genlock Does Not Function

Symptom

The SYNC, GEN, and/or TC light is red, yellow, or greyed out.

Potential Resolutions

• Ensure that your timecode or genlock device is compatible. For more information, go to Compatible Timecode Devices and Compatible Genlock Devices.
• Use a different cable.
• Ensure that your timecode or genlock device settings match your project settings.
• Ensure that your timecode or genlock device is set to the correct source. For more information, go to Timecode and Genlock.
• Ensure that your Sensor Sync Mode is set to Genlock. For more information, go to Sensor Sync.
• Set the ACN (Ambient Clockit Network) to Off.